This section offers practical guidance for resolving frequent problems encountered during Remote Desktop Protocol (RDP) sessions. Whether you are experiencing connection failures, authentication errors, display issues, or performance lag, the following tips will help you quickly identify and address the root cause.

When SSH/Telnet Proxy is Unusable

Issues Encountered in RDP Sessions

Connection Error

Kron PAM - Support & Maintenance Guide

KronPAM- Support & Maintenance Guides

Configuring Monitoring in Kron PAM

Configuring kronpam-watchdog

Monitoring System Health

Checking Service Status from WEB GUI

Checking Service Status and Restarting Failed Services from Restricted CLI

System Health and Service Check

Checking Server Load

Checking Server Resource Usage

Checking Network Interface Status

Checking the Current OS Version and Host

Listing Last Reboot Events

Listing Last Shutdown Events

Operating System and Hardware Component Check

Checking, Starting, Stopping Replication Module

Replication Between Kron PAM Instances

Checking System Logs

Checking Web GUI and Related Modules

Checking SSH/Telnet Proxy Logs

Checking the RDP Proxy logs

Checking OCR-Related Logs

Checking SFTP Proxy Logs

Checking HTTP Proxy Logs

Checking SQL Proxy Logs

Checking Mobile API Server

Checking TACACS+ Logs

Checking RADIUS Logs

Checking PostgreSQL Logs

Checking SymmetricDS Logs

Checking Watchdog Logs

Checking Reporting Logs

Checking Authentication Service Logs

Checking all logs

Kron PAM Log Check

Increasing Log Levels from System Log Viewer

Increasing the SSH/Telnet Proxy Log Level

Log Levels

Container Health Check Operations

Container Status Operations

Container Service Logs

Container Service Management

Kron PAM Log Rotation and Deleting Old Logs

Kron PAM Outbound Ports

Kron PAM Inbound Ports

Required Ports of Kron PAM

Issues Encountered in Password Vault

Issues Encountered About AAPM - Application Token

Issues Encountered in SSH/Telnet sessions

Issues Encountered in SFTP Sessions

When Web GUI is Unreachable

When the Mobile Application is Unreachable

When An Instance Reboots Unexpectedly

When CPU Usage Reaches Threshold

When Memory Usage Reaches Threshold

When Disk Space Usage Reaches Threshold

When You Encounter an Error Occasionally

When Observed Data Inconsistency Between Two Instances

Cases About Network, OS, Firewall

Solutions for Common Issues

Points of Consideration When Creating a Support Case

Opening a Support Case

Troubleshooting and Maintenance Guide