To identify an issue, you first need to check on the system's health and see which services and/or instances are running or have stopped. 

Kron PAM’s Alarms – The monitoring module allows you to diagnose system health and check the status of services and instances. However, you must first configure the Monitoring screen. If you already have configured the Monitoring screen, move on to 

Learn how to effectively monitor system health and ensure the smooth functioning of your services and instances with our comprehensive guide on using the Alarms & Monitoring module. Access the Monitoring screen, view status of all instances, and check spe

Adding Regions and Instances from Instance Controller

Configuring kronpam-diagnostics.config File

Configuring Monitoring in Kron PAM

Adding Required System Config Parameters

Configuring application.properties File

Configuring kronpam-watchdog

Monitoring System Health

Checking Service Status from WEB GUI

Checking Service Status and Restarting Failed Services from Restricted CLI

System Health and Service Check

Checking Server Load

Checking Server Resource Usage

Checking Network Interface Status

Checking the Current OS Version and Host

Listing Last Reboot Events

Listing Last Shutdown Events

Operating System and Hardware Component Check

Checking, Starting, Stopping Replication Module

Replication Between Kron PAM Instances

Checking System Logs

Checking Web GUI and Related Modules

Checking SSH/Telnet Proxy Logs

Checking SFTP Proxy Logs

Checking HTTP Proxy Logs

Checking SQL Proxy Logs

Checking Mobile Tomcat Logs

Checking TACACS+ Logs

Checking RADIUS Logs

Checking PostgreSQL Logs

Checking Symmetricds Logs

Checking Watchdog Logs

Checking Reporting Logs

Checking Authentication Service Logs

Checking the GUACD logs

Checking OCR LOGS

Checking all logs

Kron PAM Log Check

Increasing Log Levels from System Log Viewer

Increasing the SSH/Telnet Proxy Log Level

Log Levels

Kron PAM Log Rotation and Deleting Old Logs

Kron PAM Outbound Ports

Kron PAM Inbound Ports

Required Ports of Kron PAM

Invalid Credentials

Connection Refused

No Device Found

Backspace Error

Yum Command Error

Password is not recognized by Kron PAM

Issues Encountered in SSH/Telnet sessions

Connection Error

WebSocket Error

Issues Encountered in RDP Sessions

Secure App Configuration

Issues Related to Mail Configuration

When Web GUI is Unreachable

When the Mobile Application is Unreachable

When SSH/Telnet Proxy is Unusable

When the RDP Proxy is Unusable

When SFTP Proxy is Unusable

When An Instance Reboots Unexpectedly

When CPU Usage Reaches Threshold

When Memory Usage Reaches Threshold

When Disk Space Usage Reaches Threshold

When You Encounter an Error Occasionally

Recovering Several SAPM Secrets from Database

When Observed Data Inconsistency Between Two Instances

When You Need to Upload a New License File

Cases About Network, OS, Firewall

Solutions for Common Issues

Points of Consideration When Creating a Support Case

Opening a Support Case

Troubleshooting and Maintenance Guide

Kron PAM - Support & Maintenance Guide

KronPAM- Support & Maintenance Guides