When the RDP Proxy is Unusable

if you cannot make an ssh/telnet connection to target devices, check the target device’s accessibility from kron pam using the telnet x x x x 3389 command in kron pam cli if there is no access problem, check the guacd service status if the service is down, restart the service see docid\ jeyntrlexbslyoxehls1k in this document for required commands if the issue is still valid after restarting the guacd service, docid\ jw2ahs4shm6znzc 3ehuo with the log file the log file path is as follows /u01/netright tomcat/logs/catalina out