Adding Regions and Instances from Instance Controller

Configuring kronpam-diagnostics.config File

Adding Required System Config Parameters

Configuring application.properties File

Configuring kronpam-watchdog

Kron PAM - Support & Maintenance Guide

KronPAM- Support & Maintenance Guides

Configuring Monitoring in Kron PAM

Monitoring System Health

Checking Service Status from WEB GUI

Checking Service Status and Restarting Failed Services from Restricted CLI

System Health and Service Check

Checking Server Load

Checking Server Resource Usage

Checking Network Interface Status

Checking the Current OS Version and Host

Listing Last Reboot Events

Listing Last Shutdown Events

Operating System and Hardware Component Check

Checking, Starting, Stopping Replication Module

Replication Between Kron PAM Instances

Checking System Logs

Checking Web GUI and Related Modules

Checking SSH/Telnet Proxy Logs

Checking SFTP Proxy Logs

Checking HTTP Proxy Logs

Checking SQL Proxy Logs

Checking Mobile Tomcat Logs

Checking TACACS+ Logs

Checking RADIUS Logs

Checking PostgreSQL Logs

Checking Symmetricds Logs

Checking Watchdog Logs

Checking Reporting Logs

Checking Authentication Service Logs

Checking the GUACD logs

Checking OCR LOGS

Checking all logs

Kron PAM Log Check

Increasing Log Levels from System Log Viewer

Increasing the SSH/Telnet Proxy Log Level

Log Levels

Kron PAM Log Rotation and Deleting Old Logs

Kron PAM Outbound Ports

Kron PAM Inbound Ports

Required Ports of Kron PAM

Issues Encountered in SSH/Telnet sessions

Issues Encountered in RDP Sessions

Issues Related to Mail Configuration

When Web GUI is Unreachable

When the Mobile Application is Unreachable

When SSH/Telnet Proxy is Unusable

When the RDP Proxy is Unusable

When SFTP Proxy is Unusable

When An Instance Reboots Unexpectedly

When CPU Usage Reaches Threshold

When Memory Usage Reaches Threshold

When Disk Space Usage Reaches Threshold

When You Encounter an Error Occasionally

Recovering Several SAPM Secrets from Database

When Observed Data Inconsistency Between Two Instances

When You Need to Upload a New License File

Cases About Network, OS, Firewall

Solutions for Common Issues

Points of Consideration When Creating a Support Case

Opening a Support Case

Troubleshooting and Maintenance Guide

Field	Value	Definition
CheckReplication	The default value is N. Change to Y if a replication exists in the environment.	This parameter can take N or Y and indicates if there is a replication in the environment.
ReplicationType	XDB or SDS	It defines replication types.
IP	Instance IP	The instance IP must be the same as the one entered in the Instance controller screen.
OSMountPoint	Defaults to =/dev/mapper/centos-root	OS disk mount point path
AppMountPoint	Defaults to = /u01	App disk mount point path
DataMountPoint	Defaults to = /u01/POStgreSQL11	Data disk mount point path