CtrlK

Troubleshooting and Maintenance Guide

System Health and Service Check

Operating System and Hardware Component Check

Replication Between Kron PAM Instances

Kron PAM Log Check

Kron PAM Log Rotation and Deleting Old Logs

Required Ports of Kron PAM

Solutions for Common Issues

Issues Encountered in SSH/Telnet sessions

Invalid Credentials

Connection Refused

No Device Found

Backspace Error

Yum Command Error

Password is not recognized by Kron PAM

Issues Encountered in RDP Sessions

Issues Related to Mail Configuration

When Web GUI is Unreachable

When the Mobile Application is Unreachable

When SSH/Telnet Proxy is Unusable

When the RDP Proxy is Unusable

When SFTP Proxy is Unusable

When An Instance Reboots Unexpectedly

When CPU Usage Reaches Threshold

When Memory Usage Reaches Threshold

When Disk Space Usage Reaches Threshold

When You Encounter an Error Occasionally

Recovering Several SAPM Secrets from Database

When Observed Data Inconsistency Between Two Instances

When You Need to Upload a New License File

Cases About Network, OS, Firewall

Opening a Support Case

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Troubleshooting and Maintenanc...

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Solutions for Common Issues

Issues Encountered in SSH/Teln...

Backspace Error

1min

A backspace error means that some rare device types do not sense the backspace key in SC Proxy. 
Steps to Fix:

Take the following steps to troubleshoot:
Navigate to Device Management > Element Type.
On the related element type, click the Options menu > Show Properties.
Add the cli.keymap.del.to.bs element type property as true.

No Device Found

Yum Command Error

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