---
title: When the RDP Proxy is Unusable
slug: kronpam-support-and-maintenance-guides/when-the-rdp-proxy-is-unusable
docTags: 
createdAt: 2024-07-24T12:40:22.710Z
---

If you cannot make an SSH/Telnet connection to target devices, check the target device’s accessibility from Kron PAM using the **telnet X.X.X.X 3389** command in Kron PAM CLI. 

If there is no access problem, check the guacd service status. If the service is down, restart the service. See  [Checking Service Status and Restarting Failed Services from Restricted CLI](docId\:jeYntRlexbslYOxeHLs1k) in this document for required commands.

If the issue is still valid after restarting the guacd service, [Opening a Support Case](docId\:jw2AHS4shm6ZNzc_3ehuo) with the log file. The log file path is as follows: /u01/netright-tomcat/logs/catalina.out