---
title: When the Mobile Application is Unreachable
slug: kronpam-support-and-maintenance-guides/when-the-mobile-application-is-unreachable
docTags: 
createdAt: 2024-07-24T12:36:49.753Z
---

If you cannot reach the mobile application of Kron PAM, restart the Mobile-GUI service from Kron PAM CLI with the following command.

**`[root@kronpam~]#`**` systemctl restart pam-mobile`

If the issue is still valid after restarting the mobile-tomcat service, [Opening a Support Case](docId\:jw2AHS4shm6ZNzc_3ehuo) with the log file. The log file path is as follows: /u01/mobile-tomcat/logs/catalina.out