---
title: WebSocket Error
slug: kronpam-support-and-maintenance-guides/websocket-error
docTags: 
createdAt: 2024-07-24T12:31:09.169Z
---

:::hint{type="warning"}
WebSocket connection failed! Your browser(or firewall/HTTP proxy if exists in front of the server) may not support WebSocket.
:::

::Image[]{src="https://api.archbee.com/api/optimize/g9cApVza9NIhSh0pjZYtA/78x_VC4VyT6iStJsNRTf8_image.png" size="82" width="629" height="100" position="center" showCaption="false"}

**Steps to Fix:**

If you receive the WebSocket Connection error above while connecting to a device via RDP, it means the WebSocket rule is missing on your firewall configuration. You need to check your firewall configuration.