This section describes troubleshooting and maintenance procedures in Kron PAM to help admin users identify the root cause of errors, prevent predictable issues, and open a support case if required.


To use the Monitoring feature, you must first configure the Monitoring screen. See the 

 guide to make the initial configurations.

Learn how to troubleshoot and maintain your Kron PAM system with this comprehensive document. Discover the procedures to identify errors, prevent issues, and efficiently contact support. Don't forget to consult the "Configure Monitoring & Alarm" guide to 

System Health and Service Check

Operating System and Hardware Component Check

Replication Between Kron PAM Instances

Log Check

Log Levels

Log Rotation and Deleting Old Logs

Inbound Ports

Outbound Ports

Required Ports

Issues Encountered in SSH/Telnet sessions

Issues Encountered in RDP Sessions

Mail Configuration Issues

When Web GUI is Unreachable

When the Mobile Application is Unreachable

When SSH/Telnet Proxy is Unusable

When the RDP Proxy is Unusable

When SFTP Proxy is Unusable

When An Instance Reboots Unexpectedly

When CPU Usage Reaches Threshold

When Memory Usage Reaches Threshold

When Disk Space Usage Reaches Threshold

Issues That Require Opening a Support Case

Cases About Network, OS, Firewall

Solutions for Common Issues

Opening a Support Case

Troubleshooting and Maintenance Guide

Support & Maintenance Guides

Single Connect - Support & Maintenance Guide

PAM BU SC - Support & Maintenance Guides