---
title: Issues Related Secrets Management Agent (AAPM Agent)
slug: kronpam-support-and-maintenance-guides/issues-related-secrets-management-agent-aapm-agent
docTags: 
createdAt: 2025-10-30T04:53:46.780Z
---

Errors related to the Secrets Management Agent (AAPM Agent) and their possible solutions are provided in the table below.

| **Issue**                                                                       | **Possible Solution**                                                                                                                                                                                                                                        |
| ------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Ping failed                                                                     | Secrets Management cannot access the Kron PAM server. Check the network and verify that Kron PAM is running.                                                                                                                                                 |
| Error: Error = \[] , code = \[500] (Status: -1)                                 | Unable to fetch password from Kron PAM. Check if the Password Vault account added to the application token.<br /><br />Check AAPM Token that used to request the password.<br /><br />Check Account Path and Account Name that used to request the password. |
| SAPM account doesn't exist with sapmAccountPath = XXX and sapmAccountName = XXX | Check Account Path and Account Name that used to request the password.                                                                                                                                                                                       |
| AAPM Account does not include the requested SAPM Account!                       | Check AAPM Token that used to request the password.                                                                                                                                                                                                          |