---
title: Invalid Credentials
slug: kronpam-support-and-maintenance-guides/invalid-credentials
docTags: 
createdAt: 2024-07-24T12:15:32.727Z
---

:::hint{type="warning"}
Cannot connect to device reason: Authentication failed: Invalid credentials!
:::

![Invalid Credentials Error](https://api.archbee.com/api/optimize/g9cApVza9NIhSh0pjZYtA/q8F3e2_3IGfqEnrPhRgvP_image.png "Invalid Credentials Error")

**Steps to Fix:**
Take the following steps to troubleshoot:

1. Navigate to** Device Management > Device Groups.**
2. Open the **Device Group Properties** of the device.
3. Check **globalUsername** and** globalPassword.**

:::hint{type="info"}
If the globalUsername and globalPassword properties are correct and you still receive this error, the password prompt of the relevant element type is not appropriate for the target device. You need to edit the element type properties.
:::