---
title: Database Account Related Issues
slug: kronpam-support-and-maintenance-guides/database-account-related-issues
docTags: 
createdAt: 2025-10-30T05:40:11.164Z
---

The table below outlines most common errors when adding database accounts, along with their recommended solutions.

| **Issue**                 | **Error Code in Logs **                                                                                                            | **Description and Possible Solution**     |
| ------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------- |
| Unable to add account     | Error: FATAL: password authentication failed for user XXX                                                                               | Check user credentials                    |
| Unable to add account     | Error: Connection to XXX refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections. | Check network connection to target device |
| Unable to add account     | Error: ERROR: syntax error at or near "XXX" Position: 29                                                                                | Check password vault configuration        |
| Unable to check new users | New users could not be detected. Please check the configuration. ERROR: relation "XXX" does not exist Position: 21.                     | Check password vault configuration        |