---
title: Connection Error
slug: kronpam-support-and-maintenance-guides/connection-error
docTags: 
createdAt: 2024-07-24T12:29:56.705Z
---

:::hint{type="warning"}
The remote desktop server is currently unreachable. If the problem persists, please notify your system administrator, or check your system logs.
:::

::Image[]{src="https://api.archbee.com/api/optimize/g9cApVza9NIhSh0pjZYtA/BUGNYKCQ8Mk7ir5LPtdJm_image.png" size="62" width="488" height="233" position="center" showCaption="false"}

**Steps to Fix:**


Take the following steps to troubleshoot:

1. Navigate to** Device Management > Device Groups.**
2. On the related device group, click **Show Properties.**
3. Check if the **globalUsername **and** globalPassword** are correct.
4. Open the **Device Group Realms** page.
5. Check if there is a device group realm between the related device group and the user group.
6. Check if the target device’s RDP port (3389) is open.