---
title: Assigning an Escalation Manager to an Account
slug: kronpam-reference-guide-3-9-0/assigning-an-escalation-manager-to-an-account
description: Learn how to assign an escalated manager for an account's manager in SAPM Management. Admin users can set a time window for escalation and determine the approval time for managers in the escalated group. Configure the approval manager and the escalated ma
docTags: 
createdAt: 2023-09-25T18:00:02.423Z
---

Admin users can assign an escalation manager to a manager at each level, after selecting the manager for the account. The default approval time window is 30 minutes. If the manager does not take any action within that time, the request is forwarded to the predefined escalation managers. The amount of time after which the request is forwarded to the escalation manager can be changed in the configurations.

::Image[]{src="https://api.archbee.com/api/optimize/g9cApVza9NIhSh0pjZYtA/eS3kYfA0fSrXEYPGZfAqS_image.png" size="86" width="756" height="582" position="center" caption="Configure Approval Manager Escalation Option" showCaption="true"}

For managers in the Escalated group, the **sapm.escalated.approval.request.timeout **parameter will be set as the approval time. A new parameter will be defined and cannot be greater than what is defined in **sapm.approval.request.timeout**.  

`sapm.escalated.approval.request.timeout <  sapm.approval.request.timeout.  `

`sapm.approval.request.timeout: Approval time for managers at each level.`

`sapm.escalated.approval.request.timeout: Approval time of Escalated group at each level.`

![](https://api.archbee.com/api/optimize/g9cApVza9NIhSh0pjZYtA/MwDJBoXWX2OU6OQxrGqAp_image.png "Configure Approval Manager Escalation Option")

To assign an Escalation Manager to an Account:

1. Navigate to **Secrets.**
2. Open the **Vault** tab.
3. Select the account to assign an approval manager, click the **Options** button, and select **Configure Approval Manager.**
4. Select the approval manager to assign an escalated manager and click the **Escalation** button.
5. Select an Escalation **Manager User** **Group**.
6. Click **Save**.